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Our Complete Career Training Programs (CCTP) include both the training you need and the skills you will want in order to be prepared for your new career. We have taken online career programs to a whole new level by bundling our Career Training with Personal Enrichment courses to ensure you have a diversified learning experience.
Our mentor-supported career courses focus on the industry standards that prepare you for your chosen career or certification. You will also get our smaller, four-week long, instructor-led personal enrichment courses to further your employment training.
Sign up today for this all-inclusive career training program!
Travel Agent and Tourism
After completing this course, you should be able to:
- Identify basics of the travel industry and how to deliver quality tourism services
- Recall strategies for coordinating transportation
- Recognize steps for coordinating and booking accommodations, attractions, and destinations
- Define the elements of potential economic, political, environmental, and social impacts
- Recall methods for communicating with clients and marketing and selling to the public
Travel Agent Geography
After completing this course, you should be able to:
- Identify strategies for selling geographical destinations
- Recall features of North and South American destinations and more
- Identify features of European and Asian destinations and more
- Recognize climate patterns, culture, and typical visitor types for destinations around the world
- List the steps to start your own travel business
Start Your Own Business
After completing this course, you should be able to:
- Define entrepreneurship
- List the steps for developing a business plan
- Recall methods for marketing your business
- Recognize the concepts behind financing strategies
- Differentiate between potential strategies for growing your business
Personal Excellence
After completing this course, you should be able to:
- Define what a strategic plan is and why you need one
- Recall potential success factors in life
- Recognize how to implement goals and follow through on accomplishing them
- Identify how to select and implement successful strategies
Better Interpersonal Communication
After completion of this course you should be able to:
- Recognize the basics and importance of verbal and nonverbal communication
- Identify steps associated with the learning process and how to improve your listening skills
- Recall types of personality styles and the perception process
- List styles of conflict and what contributes to it
Customer Service Survival Skills
After completing this course, you should be able to:
- Recognize the tools for defusing crisis in customer service
- Identify techniques and actions that will lead to effective management
- Recall how to respond when a customer is in a crisis
- List the different tools to use to successfully deal with customer frustration
Travel Agent and Tourism
Travel Agent and Tourism Module 1
The Travel Industry and Marketing
- Services and Tourism
- What is Tourism?
- History of Travel and Tourism
- Maps
- Tourism’s Challenges and Opportunities
- Foundations for Understanding Tourist Motivations
- Specialized Tourist Segments
- Delivering High Quality Service
Travel Agent and Tourism Module 2
Delivering Quality Tourism Services
- Quality
- Service Encounters
- Quality and Customer Satisfaction
- Anticipating and Meeting Guest Needs
- Serving Traveler Needs
- Why Use Intermediaries?
- One-Level Distribution Channels
- Two and Three Level Distribution Channels
- Selling
Travel Agent and Tourism Module 3
Technology and Transportation
- Improving Operating Efficiency and Effectiveness
- Changing Communication and Distribution Channels
- Improving Profitability
- Point-of-Sale Systems
- Management Information Systems
- Surface Transportation
- Scenic Railroads
- Highways and Byways
- Airlines
Travel Agent and Tourism Module 4
Accommodations and Food/Beverage
- Lodging
- Classifications and Rating Systems
- Franchising
- Management Contracts
- Major Influences on the Development of Food and Beverage
- Building a Culinary Heritage
- Building Profitable Operations
- Beverage Operations
Travel Agent and Tourism Module 5
Attractions and Destinations
- Heritage Attractions
- Commercial Attractions
- Gaming
- Shopping
- Live Entertainment
- Classifying Destinations
- Sporting Activities
- Year-Round Playgrounds
Travel Agent and Tourism Module 6
Economic, Political, Environmental, and Social Impacts
- Economic Growth and Vitality
- Multiplier Concept
- Tourism and Politics
- Public/Private Organizations
- Tourism Planning
- Social and Cultural Benefits of Tourism
- Using Culture to Attract Tourisms
- Unintended Consequences of Tourism
Travel Agent and Tourism Module 7
Sustaining Tourism’s Benefits
- When is Tourism Too Much of a Good Thing?
- What’s in a Name?
- Establishing Standards
- Going Green
- Future of Sustainability
- The Shape of Tourism Markets
- Emerging Tourism Markets
- Transportation Transformations
- Service Enhancements
- Tourism Research
**Outlines are subject to change, as courses and materials are updated.**
Travel Agent Geography
Travel Agent Geography Module 1
Geography and Tourism
- Elements of Geography
- The Influence of Tourism
- Place and Space
- The Opportunity
- New England
- Mid-Atlantic
- South-Atlantic
Travel Agent Geography Module 2
Geography of the United States
- East South Central
- East North Central
- West South Central
- West North Central
Travel Agent Geography Module 3
United States and Canada
- Mountain
- Pacific
- Canada
- Canadian Territories
Travel Agent Geography Module 4
Geography of Mexico and Caribbean
- Mexico and Central America
- Greater Antilles
- Lesser Antilles
- Other Windward Islands
Travel Agent Geography Module 5
Geography of Caribbean and South America
- Barbados
- Trinidad and Tobago
- The Atlantic Islands
- The Andes Countries
- Middle-Latitude South America
- Brazil and the Guyanas
Travel Agent Geography Module 6
Geography of Europe
- Western Europe
- Northern Europe
- Southern Europe
- Central Europe and Balkan States
Travel Agent Geography Module 7
Geography of Russia and the Middle East
- Russia and its Neighbors
- The Central Asian Countries Created from the Former Soviet Union
- Middle East
- The Arabian Peninsula
Travel Agent Geography Module 8
Geography of Africa
- North Africa
- West Africa
- East Africa
- Southern Africa
Travel Agent Geography Module 9
Geography of Africa and Asia
- Central and Interior Africa
- East Asia
- South Asia
- Southeast Asia
Travel Agent Geography Module 10
Geography of Asia, Australia, New Zealand and the Islands of South Pacific
- Indochina-Vietnam, Cambodia, and Laos
- Polynesia
- Melanesia, Micronesia, and Other Pacific Islands
- New Zealand and Australia
Travel Agent Geography Module 11
Start a Travel Business
- The Travel Agent's World
- Travel Business Risks
- Home-based Travel Agents
- Defining Your Market
- Choosing Your Clients
- Research Your Market
- Sizing Up the Competition
- Laying Your Foundation
- Start Up Costs
- Travel Specific Software
- Price Your Time & Package
- All About Tours & Cruises
- The Adventure Travel
- Senior Travel
- Advertising & Promotion
- Controlling Your Finances
**Outlines are subject to change, as courses and materials are updated.**
Start Your Own Business
Start Your Own Business Module 1
Entrepreneurs and Entrepreneurship
- Defining Entrepreneurship
- Free-Enterprise System
- What is a Small Business?
- Paths to Enterprise Ownership
- Benefits and Costs of Becoming an Entrepreneur
- Lean Startup Methodology
- What is a Business Plan?
- Business Plan Components
Start Your Own Business Module 2
Creating Business and Exploring Your Market
- What Defines a Business?
- Business Opportunity Decision Process
- Your Competitive Advantage
- Determining the Value of a Business
- Product Life Cycle
- Customer Research
- Segment and Industry Research
- Market Positioning
Start Your Own Business Module 3
Marketing Mix and Smart Selling
- The Marketing Mix
- Product, Price, Place, Promotion
- Advertising and Sales Promotion
- Publicity Potential
- Developing a Marketing Plan
- Sales Call
- Creating a Sales Force
- Customer Relationship Management Systems
Start Your Own Business Module 4
Costs and Financial Statements
- Start-Up Investment
- Estimate Value
- Fixed and Variable Costs
- Calculating Critical Costs
- Income Statements
- The Balance Sheet
- Financial Ratio Analysis
- Balance Sheet Analysis
Start Your Own Business Module 5
Cash Flow, Taxes, and Financing Strategies
- Cash Flow
- Working Capital Cycle
- Using a Cash Flow Statement
- Capital Budgeting
- Gifts and Grants
- Debit and Equity Financing
- Investing
Start Your Own Business Module 6
Legal Issues and Operating for Success
- Business Legal Structures
- Contracts
- Commercial Law
- Intellectual Property
- Protecting Tangible Assets
- Licenses, Permits, and Certificates
- Production-Distribution Chain
- Supply Chain Management
- Defining Quality
Start Your Own Business Module 7
Management, Leadership, Financing, Licensing
- The Entrepreneur as Leader
- Business Management
- Creating and Managing Organizational Culture
- Ethical Leadership
- Social Responsibility and Ethics
- Focus Your Brand
- Harvesting and Exiting Options
- Creating Wealth by Selling a Profitable Business
**Outlines are subject to change, as courses and materials are updated.**
Personal Excellence
Personal Excellence Module 1
Your Mission and Vision in Life
In week one, we will learn what a strategic plan is and why you need one in your life. We will also go over the finding your main purpose in life and how to take the steps to reaching that goal of success.
- Life Strategic Plan
- Why Have a Strategic Plan
- Find Your Purpose
- Your Personal Mission
- Your Vision of Success
Personal Excellence Module 2
Success Factors in Life
This week we will look at what it is that you need in order to succeed. So many times we are pulled way and distracted by menial things and our success is deferred.
- Critical Success Factors
- Finding Your Strengths
- Finding Your Weaknesses
- Finding Your Opportunities
- Finding Your Threats
Personal Excellence Module 3
Steps to Success
What goals would you like to set for yourself? This week we will study how we can implement goals and follow through on accomplishing them. We will touch on time management and how happiness is sometimes left out of our daily schedules.
- Setting Goals
- SMART Goals
- Time and Emotions Study
- Time Management
- What Makes You Happy
Personal Excellence Module 4
Creating Your Simplementation Plan
In our final week we will discuss how to select our successful strategies and how to implement them. We will also go over what happens when you are overwhelmed, or feel like there isn’t enough time – there are strategies to help overcome these obstacles. Finally, we will learn how to create our own Simplementation plan and apply it to everyday life.
- Selecting Successful Strategies
- Implementing Strategies Into a Plan
- How to Prioritize
- Overcoming Obstacles
- How to Create a Simplementation Plan
Better Interpersonal Communication
Better Interpersonal Communication Module 1
Introduction to Communication
Because it’s such a commonplace activity, we usually don’t think about how we communicate too much. However, the power of effective, persuasive communication should never be underestimated. Your success in any number of settings—in your relationships, in school, on the job, and as a member of society— hinges on your ability to master the full communication process. Our first module discusses the basics of verbal and nonverbal communication, as well as uses and misuses.
- Why We Communicate
- Verbal Communication
- Nonverbal Communication
- Uses and Misuses
- Cultural Differences and Language
Better Interpersonal Communication Module 2
Listening, Self-Esteem, and Self-Disclosure
Listening is the learned process of hearing, attending, evaluating, retaining, and responding to verbal and nonverbal messages. In this module we will learn more about each stage of the listening process: review both the benefits to listening, as well as the challenges to effective listening; and explore the ways in which you can improve your listening skills. We’ll also discuss the principles behind self-concepts and self-disclosure.
- Listening Process
- Benefits to Listening
- Steps for Improving Your Listening Skills
- Self-Concepts
- Self-Disclosure
Better Interpersonal Communication Module 3
Personality Styles and Perception
Do you notice that you act in different ways around certain people? Perhaps you act inhibited around your supervisor, but you wish you could act confident like you do around your co-workers and other colleagues. In other situations, you act polite and deferential around acquaintances, but may wish you could act more sociable like you do around your friends. In this module, we’ll discuss how personality styles effect communication as well as the perception process. Finally, we’ll explore the basics behind defense mechanisms.
- How Does Personality Style Effect Communication?
- Physiological and Psychological Factors of Perception
- Challenges to the Perception Process
- What is Defensiveness?
- Defense Mechanisms
Better Interpersonal Communication Module 4
Conflict and Electronic Communication
Interpersonal conflict occurs in interactions where there are real or perceived incompatible goals, scarce resources, or opposing viewpoints. We’ll discuss types of conflict and conflict styles in our final module, as well as characteristics of electronic communication.
- What is Conflict and What Contributes to It?
- Types of Conflict
- Conflict Styles
- What is Electronic Communication?
- Characteristics and Misuses of Electronic Communication
Customer Service Survival Skills
Customer Service Survival Skills Module 1
Understanding the Worst Case Scenarios
In this section, you will learn why you should be open to exploring worst case customer service scenarios. In addition to benefiting from understanding the worst case, you will learn tools for defusing crises in customer service.
- Understanding the Moment
- Leaning into Criticism
- Achieving Deep Acknowledgment
- Cultural Intelligence vs Other Intercultural Approaches
- Safe Way to Deliver Bad News
Customer Service Survival Skills Module 2
Problem Solving and Putting into Action
During a customer service crisis, it important to choose communication styles that are the most effective for the situation. This section will help to identify techniques and actions that will lead to the effective management of any customer service crisis.
- Powerful Problem Solving
- Reframing Your Message
- Grounding an Angry Outburst
- Immune to Intimidation
- Wrap-Up
Customer Service Survival Skills Module 3
Your Worst Customer Situations
In customer service with a customer crisis, it can sometimes feel like no matter what you say, it is your fault. This module will focus on identifying how to respond when a customer is in crisis and unresponsive to your attempts at meeting his or her service needs.
- You’re the Boss
- Don’t You Know Who I am?
- The Concert that Never Was
- I’ll Be Suing You
- Quelling a Social Media Firestorm
Customer Service Survival Skills Module 4
Framing Your Response for a Resolution
In order to provide excellent customer service, it is important to be comfortable with the customer's as well as your own frustration. This module will provide you with some tools to successfully deal with customer frustrations and how to navigate the depth of those frustrations to provide outstanding customer service.
- Just Plain Terrible
- Anger Management
- Not So Smart
- When Talking is Not Enough
- Customer Crisis to Excellence
All course materials included.
Travel Agent and Tourism
Upon successful completion of our Travel and Tourism course, students will be prepared for an entry-level position as a travel agent in a travel agency and will be prepared to take the National Travel Agent Proficiency (TAP) Test. The TAP Test is a basic competency test that measures the entry-level knowledge of travel professionals within all aspects of the travel industry. The test was developed by The Travel Institute and the American Society of Travel Agents (ASTA) to provide a national standard of entry-level proficiency for the travel industry.
Note: This course is not affiliated with, nor has it been endorsed by The Travel Institue and the American Society of Travel Agents.
Travel Agent Geography
Start Your Own Business
Personal Excellence
Better Interpersonal Communication
Customer Service Survival Skills
Internet Connection
- Broadband or High-Speed - DSL, Cable, and Wireless Connections
*Dial-Up internet connections will result in a diminished online experience. Classroom pages may load slowly and viewing large audio and video files may not be possible.
Hardware Requirements
- Processor - 2GHz Processor or Higher
- Memory - 1 GB RAM Minimum Recommended
PC Software Requirements
- Operating Systems - Windows 7 or higher
- Microsoft Office 2013 or higher. Also, you could use a general Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
- Internet Browsers - Google Chrome is highly recommended
- Cookies MUST be enabled
- Pop-ups MUST be allowed (Pop-up Blocker disabled)
- The Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
- PowerPoint Viewer (if you do not have PowerPoint)
- Adobe PDF Reader
- QuickTime, Windows Media Player &/or Real Player
MAC Software Requirements
- Operating Systems - Mac OS x 10 or higher with Windows
- Mac office programs or a Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
- Internet Browsers- Google Chrome is highly recommended
- Cookies MUST be enabled
- Pop-ups MUST be allowed (Pop-up Blocker disabled)
- The Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
- PowerPoint Viewer (if you do not have PowerPoint)
- Adobe PDF Reader
- Apple QuickTime Media Player