ED-MHC-122 Dental Office Assistant Professional

Price: 
$3,500.00
Category: 
Medical & Healthcare
Combined Hours: 
630
Bundled Courses:
Dental Office Assistant
Electronic Health Records
Microsoft® Office (MOS) 2019
  • Description
  • Objectives
  • Outline
  • Materials
  • Certification
  • System Requirements
  • Watch a Demo

Our Dental Office Assistant Professional program delivers all the latest information and skill practice you need to succeed in the dental office as a professional. Not only do we cover the skills of a Dental Office Assistant, but teach you Electronic Health Records and Microsoft Office. 

 

Dental Office Assistant

After completing this course, you should be able to:

  • Identify proper communication skills for handling requests
  • Define the role of the dental office assistant within the dental healthcare team
  • Recognize the requirements for managing dental office systems and records
  • List the steps for managing dental office finances including insurance processing, financial arrangements, and collection procedures
  • Recall the steps for bookkeeping procedures including accounts receivable and accounts payable

Electronic Health Records

After completing this course, you should be able to:

  • Identify the developmental challenges associated with creating electronic health records
  • Define electronic health record and its advantages and disadvantages
  • Recognize the importance of patient data privacy
  • List the steps for basic coding techniques
  • Name the steps for documenting in the EHR

Microsoft® Office (MOS) 2019

After completing this course, you should be able to:

  • Recall ways to create, edit, and print documents in Word
  • Recognize how to create and manage worksheets in Excel
  • Identify the steps to develop presentations in PowerPoint
  • List how to create and manage databases in Access
  • Identify the steps to manage email and calendars in Outlook
  • Describe ways to create professional publications with Publisher

Dental Office Assistant

Dental Office Assistant Module 1
Introduction to the Dental Profession

  • Orientation to the Dental Profession
  • Members of the Dental Healthcare Team
  • HIPAA
  • OSHA
  • Professional Ethics
  • Legal Standards
  • Patients’ Rights
  • Basic Dental Office Design
  • Dental Anatomy and Procedures
  • Dental Numbering System
  • Chairside Dental-Assisting Duties

Dental Office Assistant Module 2
Communication Skills in the Dental Office

  • Elements of the Communication Process
  • Barriers to Effective Communication
  • Improving Communication
  • Written Correspondence
  • Digital Communication
  • Patient Relations
  • Psychology: Humanistic Theory
  • Outstanding Customer Service
  • Dental Healthcare Team Communication
  • Staff Meetings

Dental Office Assistant Module 3
Managing Dental Office Systems Part 1

  • Computerized Dental Practice
  • Selecting a Software Package
  • Role of the Administrative Dental Assistant
  • Patient Clinical Records
  • Electronic Clinical Records
  • Collecting Information
  • Clinical Records Risk Management
  • Information Management
  • Filing Methods
  • Filing Equipment and Supplies
  • Preparing the Clinical Record

Dental Office Assistant Module 4
Managing Dental Office Systems Part 2

  • Dental Patient Scheduling
  • Making Appointments
  • Time-Saving Functions
  • Recall Systems
  • Classification of Recalls
  • Inventory Management
  • Types of Supplies, Products, & Equipment
  • Dental Office Equipment
  • Electronic Business Equipment
  • Telecommunications

Dental Office Assistant Module 5
Financial Arrangements, Collection Procedures, and Insurance

  • Designing a Financial Policy
  • Financial Policies
  • Types of Dental Insurance
  • Insurance Claims Processing
  • Insurance Payments
  • Insurance Tracking Systems
  • Insurance Coding
  • Fraudulent Insurance Billing

Dental Office Assistant Module 6
Accounts Payable and Accounts Receivable

  • Bookkeeping Procedures
  • Check Writing
  • Reconciling a Bank Statement
  • Payroll
  • Components of Financial Records Organization
  • Billing
  • Daily Routine for Managing Patient Transactions
  • Reports
  • Employment Strategies
  • Career Opportunities for the Administrative Dental Assistant
  • Steps for Developing Employment Strategies
     

**Outlines are subject to change, as courses and materials are updated.**

Electronic Health Records

Electronic Health Records Module 1
Introduction to the Electronic Health Record

  • What is a Health Record?
  • Who Documents in the Health Record?
  • Who Owns the Health Record?
  • The Electronic Health Record
  • Advantages of Electronic Health Records
  • Disadvantages of Electronic Health Records
  • Role of the Healthcare Professional Using the Electronic Health Record
  • Professional Organizations

Electronic Health Records Module 2
Overview of SimChart

  • The Medical Practice and Electronic Health Records
  • Accessing SCMO Through Evolve
  • Getting Comfortable with Electronic Health Records
  • SCMO Assignment View
  • Features in SCMO
  • Establishing and Maintaining a Patient Registry
  • Internet Use in the Medical Practice

Electronic Health Records Module 3
Privacy, Confidentiality and Security  

  • HIPAA Law
  • Confidentiality vs. Privacy
  • Security Safeguards for the Medical Practice
  • Patients’ Rights Under HIPAA
  • Access to Protected Health Information
  • Patients Protecting Health Information

Electronic Health Records Module 4
Administrative Use of the Electronic Health Record

  • Role of the Front Office Assistant
  • Communication in the Medical Office
  • Incident Reports
  • Managing Electronic Health Records
  • Calendar

Electronic Health Records Module 5
Clinical Use of the Electronic Health Record   

  • Documentation in the Electronic Health Record
  • Clinical Documentation in the Patient Record
  • Tracking Health Screenings and Immunizations
  • Using the Electronic Health Record for Patient Education
  • The Progress Note

Electronic Health Records Module 6

Using the Electronic Health Record for Reimbursement

  • Healthcare Reimbursement
  • Revenue Cycle
  • Coding Systems
  • HCPCS
  • Pay for Performance
  • SuperBill
  • Patient Ledger
  • HIPAA 5010 Claim Processing
  • Medical Necessity
  • Fraud and Abuse
  • Patient Statements
  • Reporting Features of an EHR

Electronic Health Records Module 7

The Personal Health Record and Patient Portals

  • What is a Personal Health Record?
  • Innovative Features of Personal Health Records
  • Benefits to Providers
  • Steps in Creating the Personal Health Record
  • Maintaining the Personal Health Record
  • Patient Portals

**Outlines are subject to change, as courses and materials are updated.**

Microsoft® Office (MOS) 2019

Microsoft Office 2019 Module 1
Common Office Tasks

  • All About Office 365
  • Office Interface
  • Saving Your Files
  • Manipulating the Text
  • Handling Case or Capitalization
  • Entering Symbols and Foreign Characters
  • Undoing and Repeating Commands
  • Correcting Typos
  • AutoCorrect Command

Microsoft Office 2019 Module 2
Working With Word Part 1

  • Speed Techniques
  • Creating a New Document
  • Selecting Text
  • Laying Out Text and Pages
  • Numbering
  • Headers and Footers
  • Hyphenating Text
  • Word Styles
  • Constructing the Perfect Table
  • Neat Table Tricks

Microsoft Office 2019 Module 3
Working With Word Part 2

  • Spelling and Grammatical Errors
  • Finding and Replacing Text
  • Desktop Publishing with Word
  • Experimenting with Themes
  • Highlighting Parts of a Document
  • Track Changes
  • Reports and Scholarly Papers
  • Generating a Table of Contents
  • Compiling a Bibliography

Microsoft Office 2019 Module 4
Working With Excel

  • New Excel Workbook
  • Entering Data in a Workbook
  • Refining Your Worksheet
  • Selecting Cells
  • Deleting, Copying and Moving Data
  • Formulas and Functions
  • Laying Out a Worksheet
  • Analyzing Data
  • Managing Information Lists

Microsoft Office 2019 Module 5   
Working With PowerPoint

  • Creating a New Presentation
  • Selecting, Moving and Deleting Slides
  • Themes and Slide Backgrounds
  • Choosing Slide Size
  • Footers and Headers on Slides
  • Transitions and Animations
  • Adding Audio
  • Adding Notes
  • Rehearsing and Timing

Microsoft Office 2019 Module 6
Working With Outlook

  • Outlook Folders
  • Categorizing Items
  • Searching for Stray Folder Items
  • Contacts Folder
  • Handling Email
  • Calendar
  • Scheduling Appointments and Events
  • Managing Time and Schedule
  • Tasks, Reminders and Notes

Microsoft Office 2019 Module 7
Working with Access

  • Tables and Queries
  • Forms
  • Creating a Database File
  • Designing a Database
  • Field Properties
  • Entering Data
  • Sorting
  • Querying
  • Filtering for Data

Microsoft Office 2019 Module 8
Working with Publisher

  • Introducing Frames
  • Creating a Publication
  • Redesigning a Publication
  • Formatting Text
  • Text Wraps
  • Placeholder Pictures
  • Frames
  • Decorating the Text
  • Design Checker

Microsoft Office 2019 Module 9
Working with Charts and Graphs

  • Creating a Chart
  • Saving a Chart as a Template
  • Chart Tricks
  • SmartArt Diagram
  • Handling Graphics and Photos
  • Touching Up a Picture
  • Drawing and Manipulating Lines, Shapes and Objects
  • WordArt

Microsoft Office 2019 Module 10
One Step Beyond

  • Customizing the Ribbon
  • Customizing the Quick Access Toolbar
  • Ways of Distributing Your Work
  • Working with Publisher
  • Printing a Publication
  • Filing Sharing and Collaborating
  • OneDrive
  • Sharing Files and Folders with Other
     

All course materials included.

Electronic Health Records

Upon successful completion of our Electronic Health Record Specialist course, students will be prepared for an entry-level position as an Electronic Health Record Specialist in a medical office and to sit for the National Healthcareer Associations' (NHA) national certification exam to become a Certified Electronic Health Record Specialist (CEHRS).

Note: This course is not affiliated with, nor has it been endorsed by National Healthcareer Associations (NHA).

Internet Connection

  • Broadband or High-Speed - DSL, Cable, and Wireless Connections

*Dial-Up internet connections will result in a diminished online experience. Classroom pages may load slowly and viewing large audio and video files may not be possible.

Hardware Requirements

  • Processor - 2GHz Processor or Higher
  • Memory - 1 GB RAM Minimum Recommended

 

PC Software Requirements

  • Operating Systems - Windows 7 or higher
  • Microsoft Office 2013 or higher. Also, you could use a general Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
  • Internet Browsers - Google Chrome is highly recommended
    • Cookies MUST be enabled
    • Pop-ups MUST be allowed (Pop-up Blocker disabled)
  • The Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
  • PowerPoint Viewer (if you do not have PowerPoint)
  • Adobe PDF Reader
  • QuickTime, Windows Media Player &/or Real Player

 

MAC Software Requirements

  • Operating Systems - Mac OS x 10 or higher with Windows
  • Mac office programs or a Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
  • Internet Browsers- Google Chrome is highly recommended
    • Cookies MUST be enabled
    • Pop-ups MUST be allowed (Pop-up Blocker disabled)
  • The Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
  • PowerPoint Viewer (if you do not have PowerPoint)
  • Adobe PDF Reader
  • Apple QuickTime Media Player