- Description
- Objectives
- Outline
- Materials
- Certification
- System Requirements
- Watch a Demo
Our online Professional Catering Management Specialist Program will help you learn the catering principles you need to operate a successful catering business, understand the hospitality service field and learn the effective leadership tools you need in the industry.
Professional Catering
After completing this course, you should be able to:
- Recall the different methods and styles of catering
- Identify steps for building a client base and engaging customers
- List strategies for planning and managing an event
- Choose methods for controlling risk and guiding employee behavior
- Recognize conflict resolution strategies and basic human resource management principles
Dining Room & Banquet Management
After completing this course, you should be able to:
- Define principles for dining service, sanitation, and presentation
- Identify guidelines and various styles of serving
- Recall training and managing needs of service personnel
- Identify the steps for managing the dining experience for guests
- List the principles for banquet business management
Leadership & Goal Attainment
After completing this course, you should be able to:
- Recognize the process for designing your leadership goals
- Recall the core elements of relational leadership
- Describe elements of motivation and change processes
- Define ways of understanding teamwork, culture and community
- List steps for effective decision making
Professional Catering
Professional Catering Module 1
Introduction to Catering
- Types of Catering
- Catering Management
- Catering Segments
- On/Off-Premise Catering
- The Caterer and the Client
- Taking an Event
- Safeguards
- Corporate Catering
- Cost and Profit Relationship
- The Catering Market
- Mission Statement
- Growing the Business
Professional Catering Module 2
Getting Started
- Choosing Your Client
- Creating a Customer Base
- Needs, Wants, Demands
- Prospecting Strategies
- Social Media Marketing
- Types of Social Media
- Engaging Customers
- Standard Catering Website
- The Seven Functions of Catering
- Planning
- Operations
- Implementing
Professional Catering Module 3
The Catering Operation
- Planning
- The Menu
- Barriers to Planning
- Successful Business Plan
- Operational Tasks
- Recipes
- Convenience Foods
- Branded Menu Items
- Organizing the Event
- Catering Management Tasks
- Purchasing
- Ordering and Receiving
Professional Catering Module 4
Catering Equipment
- Equipment and Design Considerations
- Utilities
- Workstations
- Procuring Catering Equipment
- Professional Equipment Supplier
- Consultants and Architects
- Rental Services
- Implementing
- Employee-Supportive Culture
- Service Styles
- Uniforms
- Room Arrangement
Professional Catering Module 5
Control & Legalities
- Controlling
- Standard Operating Procedures
- Guiding Employee Behavior
- Cash Flow
- Risk Management
- Insurance
- Legal Issues
- Safety Committees
- Beverage Management
- Forming the Beverage Plan
- Site Inspection
- Beverage Packages
Professional Catering Module 6
Management
- Conflict Resolution
- Dimensions of Conflict
- Principled Negotiation
- People Skills
- Sustainable Catering
- Sustainable Business Practices
- Sustainable Green Zones
- Human Resources Management
- Federal Employment Laws
- Recruiting
- Gathering Information and Interviewing
- Collective Bargaining
**Outlines are subject to change, as courses and materials are updated.**
Dining Room & Banquet Management
Dining Room & Banquet Management Module 1
Principles of Remarkable Service
- Hospitality
- Service
- Combining Hospitality and Service Skills
- Personal Qualities of a Server
- Styles of Service
- History of Table Service
- Dining Room Brigade
- House Style
- Restaurant Types
Dining Room & Banquet Management Module 2
Preparing and Maintaining the Dining Room
- Cleanliness
- Preparing Serviceware
- Food Safety
- Personal Safety
- Fire Safety
- Arranging Tables and Chairs
- Preparing Wares for Service
- Setting the Table
- Ambience
- Personal Mise en Place
Dining Room & Banquet Management Module 3
Reservations, Waiting Lists and Serving Guests
- When Reservations Might Be Necessary
- Special Requests
- Waiting Lists
- Soft Skills
- Steps of Service
- Table Maintenance
- Check Presentation and Payment
- Resetting the Table
- Handling Complaints
Dining Room & Banquet Management Module 4
Beverage and Wine Service
- Water
- Cocktails
- Spirits 101
- Beer
- Responsible Beverage Service
- Coffee and Tea
- Styles of Wine
- Wine Labels
- The Wine Menu
- Taking the Wine Order
Dining Room & Banquet Management Module 5
Banquet Service and Remarkable Interactions
- Banquets and Special Events
- Arranging the Room and Tables
- Bar Service for Banquets
- Styles of Banquet Service
- Why Focus on the Guest?
- Creating a Service-Oriented Organizational Culture
- Training
- Motivating
- Leading
Dining Room & Banquet Management Module 6
Planning for Banquets
- Earliest Banquets: Greeks and Romans
- Banquets in Medieval and Renaissance Europe
- Banquets in the 1700s and 1800s
- Banquets in the Victorian and Edwardian Eras
- Today’s Banquets
- Creating a Timeline and List of Priorities
- Rental vs. Ownership
- Tents, Bars, Tables and Chairs
- Serviceware
- Tableware
Dining Room & Banquet Management Module 7
Service Styles and Techniques for Banquets
- Tabletop and Service Items for Seated Service
- Setting the Banquet Cover
- Setting Buffet Tables
- Pantry
- Staging/Plating Area
- Dish and Linen Drop-off
- Styles of Service
- Carrying Plates
- Serving from Platters and Trays
Dining Room & Banquet Management Module 8
Service for Banquets
- Guests’ Arrival
- Reception or Cocktail Hour
- Coordinating Seated Service and Buffet
- Sequence of Service
- Table Maintenance
- Theme Buffets
- Weddings
- Bar/Bat Mitzvahs
- Business Lunch
- Fundraising Dinner
Dining Room & Banquet Management Module 9
Beverages and Special Events
- Water and Hot Beverage Service
- Beer and Wine
- Types of Bars
- Bar Service
- Emergency Kit
- Issues with Rented Items
- Flipping the Room
- Managing Ancillaries
- Guest Issues and Comfort
**Outlines are subject to change, as courses and materials are updated.**
Leadership & Goal Attainment
Leadership & Goal Attainment Module 1
Designing Leadership
- Designing Your Leadership
- Goal Setting
- Leadership Lessons
- Misconceptions About Leaders and Leadership
- Process of Influencing
- Effective Leader Characteristics and Traits
- Effective Leaders: Skills, Practices and Expertise
- Credible Leader
Leadership & Goal Attainment Module 2
Leadership Capacity and Defining Your Why
- Foundational Mindsets
- Thinking Like a Leader
- Leadership Skills
- Why Do You Want to Lead?
- Recognizing Who You Are
- Your Purpose
- What Purpose Deserves You
Leadership & Goal Attainment Module 3
Leadership Relationships
- Getting Leadership Right
- Your Values
- Ethical Actions
- Moral Development
- Decision Making
- Types of Problems
- Barriers to Decision Making
Leadership & Goal Attainment Module 4
Designing Others’ Success
- Influence
- The Path to the Goal and Your Style
- Forms of Influence
- Gaining Power in Groups and Organization
- Motivation
- Creativity
- Problem Solving
- Idea Generating
Leadership & Goal Attainment Module 5
Change Processes
- Practices for Followers’ Needs and Motivation
- Elements of Multitasking
- Grow Engagement
- Delivering As a Manager
- Identify Levels of Change
- Change Yourself Before You Can Change Others
- Capacity to Lead Effectively
- Transformational vs. Transactional Leadership
Leadership & Goal Attainment Module 6
Design Culture and Community
- Understanding Culture
- Organizational Culture
- Culture at the Societal Level
- Leader’s Role and Organizational Culture
- Contemporary Approaches to Organizational Culture
- Leading a Team
- Envisioning a Great Team
- Stages of Development
- When Teams do Wrong
Leadership & Goal Attainment Module 7
Care and Innovation
- Culture That Cares
- Leading with Service
- Opportunities and Actions
- Understanding Innovation
- Dimensions of the Brain
Leadership & Goal Attainment Module 8
Designing the Future
- Entrepreneurship: Re-envisioning Leadership
- Entrepreneurial Mindset
- Entrepreneurial Process
- Entrepreneurial Leader
- Systems and Systems Thinking
- The Learning Organization
**Outlines are subject to change, as courses and materials are updated.**
All course materials included.
Professional Catering
Upon successful completion of our Professional Catering course, students will be prepared, in part, to sit for the National Association for Catering & Events (NACE) CPCE certification exam. Eligible candidates must have also worked in the catering & events industry full time within the past three years and have attended 30 hours of professional development in the past five years.
Note: This course is not affiliated with, nor has it been endorsed by the National Association for Catering & Events.
Internet Connection
- Broadband or High-Speed - DSL, Cable, and Wireless Connections
*Dial-Up internet connections will result in a diminished online experience. Classroom pages may load slowly and viewing large audio and video files may not be possible.
Hardware Requirements
- Processor - 2GHz Processor or Higher
- Memory - 1 GB RAM Minimum Recommended
PC Software Requirements
- Operating Systems - Windows 7 or higher
- Microsoft Office 2013 or higher. Also, you could use a general Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
- Internet Browsers - Google Chrome is highly recommended
- Cookies MUST be enabled
- Pop-ups MUST be allowed (Pop-up Blocker disabled)
- The Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
- PowerPoint Viewer (if you do not have PowerPoint)
- Adobe PDF Reader
- QuickTime, Windows Media Player &/or Real Player
MAC Software Requirements
- Operating Systems - Mac OS x 10 or higher with Windows
- Mac office programs or a Word Processing application to save and open Microsoft Office formats (.doc, .docx, .xls, .xlsx, .ppt, .pptx)
- Internet Browsers- Google Chrome is highly recommended
- Cookies MUST be enabled
- Pop-ups MUST be allowed (Pop-up Blocker disabled)
- The Kindle Reader App or VitalSource Bookshelf App are needed for many of our courses (No special equipment needed. This can be downloaded for FREE onto your computer.)
- PowerPoint Viewer (if you do not have PowerPoint)
- Adobe PDF Reader
- Apple QuickTime Media Player